Overview
Our refund and returns policy lasts 28 days.
You need to let us know that you don’t want the item within 14 days of receiving it. Once you’ve told us, you’ve got another 14 days to actually send the item back
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase of return label
Return address
Wood N Wax,
unit 3-4 Royal Industrial Estate ,
Jarrow,
Tyne and Wear .
NE323HR
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after the return requested
If you would be so kind as to place name or order number within the parcel this will enable us to complete refund in a timely manner
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@woodnwax.co.uk
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should mail your product to: Wood N Wax, unit 3-4 Royal Industrial Estate , Jarrow, Tyne and Wear . NE323HR
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@woodnwax.co.uk for questions related to refunds and returns.